FAQs
Q: Do you ship?
A: Yes, we ship to anywhere in the US.
Q: How do I place an order?
A: Please visit the designated page for what you ordering (ie. custom cakes or decorated cookies) Place an order for the size and amount youre looking for and be sure to note in the customization area exactly what youre looking for. Once order is placed I will email you to confirm the order and specifications.
Q: How much are your cookies?
A: Please see the prices tab above.
Q: How much notice do I need to give for ordering cookies?
A: We prefer at least a weeks notice for any order. For rush orders be sure to contact us for availability.
Q: Can I place a order if I do not know my theme yet?
A: Yes! You can have your date held on my calendar if you do not know your theme for a $20 nonrefundable deposit. Your remaining balance will then be paid once your theme has been chosen, no later than 2 weeks prior to your pick up.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date. Deposits are nonrefundable. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me.
Q: Can you provide nut-free or gluten-free cookie options?
A: Unfortunately I cannot at this time.
Q: Do you deliver?
A: Yes, please be sure to contact us for a delivery fees for your area.
Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full or have a $20 nonrefundable deposit until the theme has been decided. For very large orders I require a non-refundable deposit to hold the date.
Q: Can I freeze your cookies?
A: Yes! Our cookies freeze very well! To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.